Customer Confidence You Can Measure
At Leiters Health, we believe that great service should be more than a promise. It should be measurable. That’s why every quarter we ask our customers a simple question:
“How likely are you to recommend Leiters Health to a colleague?”
The result is our Net Promoter Score (NPS), one of the most widely recognized measures of customer satisfaction and loyalty. We’re proud to share that our last four quarterly customer surveys have each earned an NPS above 60, which is a level considered best-in-class by industry standards.
Delivering an Exceptional Customer Experience
An NPS can range from -100 to +100. Scores above 50 are generally considered excellent and scores above 60 are best-in-class. Maintaining an NPS above 60 across multiple consecutive surveys means that the overwhelming majority of our customers are not only satisfied with their experience but are willing to recommend Leiters Health to their colleagues and peers.
In healthcare, service isn’t just about convenience. It impacts operational efficiency, staff productivity, and ultimately patient care. When customers consistently rate Leiters Health highly, it reflects our commitment to:
- Reliable product availability
- Responsive customer support
- Consistent communication
- Dependable delivery performance
- A partnership-focused approach to serving healthcare providers
Our customers rely on us to help them care for patients, and their feedback tells us we’re consistently delivering on that responsibility.
A Reflection of Our Commitment
Sustaining a best-in-class Net Promoter Score over multiple quarters is more than a number. It’s validation from the healthcare partners who work with us every day. It reflects the dedication of our teams, the strength of our partnerships, and our ongoing commitment to delivering an exceptional customer experience.
We’re grateful to our customers for their trust, loyalty and feedback. Their partnership continues to drive everything we do.
Best-in-class service isn’t measured by a single survey. It’s earned through consistent performance, every day. Leiters Health stands ready to serve you today and in the future.
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